Privacy Policy

At Reframed AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our photo restoration service.

1. Information We Collect

We collect the following types of information:

• Account information: Email address and authentication data when you sign up
• Photos: Images you upload for restoration processing
• Usage data: How you interact with our service, features used, and preferences
• Payment information: Processed securely through our payment provider (we do not store card details)

2. How We Use Your Information

We use your information to:

• Provide and improve our photo restoration services
• Process your payments and manage your subscription
• Communicate with you about your account and service updates
• Ensure security and prevent fraud
• Analyze usage patterns to improve our service
• Comply with legal obligations

3. Photo Data

Your photos are important to us. Here's how we handle them:

• Your photos are NOT used to train AI models
• Photos are processed using Google's Gemini AI and transmitted securely
• Original photos are automatically deleted after 48 hours to save storage
• Restored photos are stored in your account until you delete them
• You can download and delete your photos at any time

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Cloud hosting (Vercel), authentication (Clerk), file storage (UploadThing), AI processing (Google)
• Payment processors: To handle subscription and credit pack payments
• Legal requirements: When required by law or to protect our rights

5. Data Retention

We retain your account information for as long as your account is active. Original uploaded photos are deleted after 48 hours. Restored photos are kept until you delete them or close your account. You can request deletion of all your data by contacting us or deleting your account.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Delete your personal data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

8. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics tools to understand how users interact with our service. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our service integrates with third-party providers. These services may collect device information (such as IP address, browser type) as part of their standard operations:

• Clerk: Authentication and user management
• Google Gemini: AI-powered photo restoration
• UploadThing: Secure file storage
• Vercel: Hosting and infrastructure
• Convex: Database services
• Sentry: Error monitoring and performance tracking (anonymous, no personal data)
• Polar.sh: Payment processing and subscription management (we do not store payment card details)

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the service after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us at privacy@reframed.ai